Discussions

[gibbsv123]

Hello,

My IR stops responding intermittently,  I have replaced the remote and still have the same issue.  I have updated to the latest software.  It is very annoying and I am ready to throw out the TV!

Here is the info:

Roku device model: 50S535
Model: A118x-Roku TV
serial number X00300CCLW7L
device ID S05MY06CLW7L
software OS/version 12.0.0 build 4182-88

does this issue occur on a specific channel? No, it does not matter what channel, seems to happen randomly.

Tracker ID 7L-233-499

Please help me get this fixed.

[NoemiJM]

Mine recently began doing this. It seems like it happens at regular intervals, tv doesn’t respond to ANY Roku remote (so clearly it’s the tv itself) for about 30 secs-1 min then works again.