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Roku TCL IR Stops responding intermittently


My IR stops responding intermittently,  I have replaced the remote and still have the same issue.  I have updated to the latest software.  It is very annoying and I am ready to throw out the TV!

Here is the info:

Roku device model: 50S535
Model: A118x-Roku TV
serial number X00300CCLW7L
device ID S05MY06CLW7L
software OS/version 12.0.0 build 4182-88

does this issue occur on a specific channel? No, it does not matter what channel, seems to happen randomly.

Tracker ID 7L-233-499

Please help me get this fixed.


Re: Roku TCL IR Stops responding intermittently

Mine recently began doing this. It seems like it happens at regular intervals, tv doesn’t respond to ANY Roku remote (so clearly it’s the tv itself) for about 30 secs-1 min then works again.


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