Forum Discussion

bohratom's avatar
bohratom
Streaming Star
3 years ago
Solved

Roku TCL 4K HDR TV update 12.0, my Roku live guide is missing channels plus lost all my QAM channels

My TCL Roku 4K HDR was updated to Roku version 12.0 just a couple of hours ago and thus far it's been a mess. First I lost all my Cable QAM channels so not even sure if I can scan them again and seco...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for posting in the Roku Community in regards to the issue you are experiencing with the Live TV guide.

    Please be aware that we believe this issue is now resolved and invite you to check if you are still experiencing an issue.

    Please keep us posted and we will be able to investigate further should the issue persist.


    Happy Streaming,
    Danny

bohratom's avatar
bohratom
Streaming Star
3 years ago

Seems many other Roku customers having the same issue, here is a Reddit Thread about the Live Guide and how to view your Antenna/QAM channels again. 

Over-the-air channels or Cable Qam, to receive them once again while we wait out the software update resolution, if you are using a Roku TV, go to your home screen, settings, TV inputs, scroll to antenna TV, manage channels. Put a checkmark in the "Hide Streaming Channels". This worked for me and I was able to see and view my antenna channels once again. If this is a software glitch, hopefully Roku can get it straightened out soon.

 

https://www.reddit.com/r/Roku/comments/1387nsl/live_tv_problems/

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Hi Community users,

Thanks for posting in the Roku Community in regards to the issue you are experiencing with the Live TV guide.

Please be aware that we believe this issue is now resolved and invite you to check if you are still experiencing an issue.

Please keep us posted and we will be able to investigate further should the issue persist.


Happy Streaming,
Danny

  • Ikagirl's avatar
    Ikagirl
    Reel Rookie
    3 years ago

    Hi Danny,

    Just checked it (sorry for not doing this earlier, but we work overnights). Seems to be working OK now, thank you. The 2000 channel prompt is gone. But what about that guide charge notice, was that in error?

    Thanks! 

    • bohratom's avatar
      bohratom
      Streaming Star
      3 years ago

      The guide charge notice was only for Premium channels. When the channel outage hit the only channels available were Premium thus it was prompting to pick a payment plan. All is back to normal now with hundreds of free guide channels to watch. 😀

  • LJ1200's avatar
    LJ1200
    Newbie
    3 years ago

    This issue is not resolved. It is still happening to me today. I have 2 Roku TVs and I continue to lose my local antenna channels.  If I am having the problem on one of them, I can turn the other TV on, and it also does not work. The channels may come back on their own or I can get them back by scanning, but if I turn the TV off, they may go away again. They may go away again if I choose the live tv app without even turning off the TV.  I have had these TVs for years and have never had these problems so this is obviously a software bug. Please tell me how to fix it or how to go back to a previous version.