MC2025
Newbie

Roku Streambar Pro Crashes To Home Screen After Some Minutes

I have had the same problem for many months. Extremely strong internet and a newer Streambar Pro. ALWAYS returning to Home Screen. When I contact tech support, they follow a script to attempt to help: Cycle power, reset modem, factory reset, software update, etc. When the call is over, which usually takes approx 30 minutes, they assume the problem is fixed when it is NOT. RIDICULOUS! Follow-up calls follow the same routine and scripted response: Call, wait, accomplish the same troubleshooting steps, no solution, end call, problem exists, call again, etc. An endless and worthless loop. This community site, if you read the responses, offers no help. I see the team is working the issue but where is the solution?

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RokuHaz-M
Community Moderator
Community Moderator

Re: Roku Streambar Freezes and Reboots (add me to the list)

Hey @MC2025

Thanks for letting us know about this issue! We're sorry for any hassle it's caused you. To help us dig deeper, could you share the serial number of the device that's acting up? We appreciate your help and your understanding.

The Roku Community Team

 

Haz M.
Roku Community Moderator
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