Discussions

[Manitoba1]

Anyone experiencing channels not loading on their TVs? It began 2 days ago while we were watching , and has now progressed to PRIME. BANDWIDTH is not an issues, nor is the software update any ideas?

[RokuDanny-R]

Greetings @Manitoba1 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing.

We would be more than happy to look into the issue you are experiencing, but we will need more details. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to hearing back from you.

Thanks,
Danny

[myoreo]

We are having the same issue

[myoreo]

Hinense 50R6+

SS# X00100VSL75N

[RokuDanny-R]

Greetings @myoreo

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with channel playback.

Can you please provide us with the information that I requested in my previous post above?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to hearing back from you.

Thanks,
Danny

[FlowerMomma]

I had the same issue, I unplugged my streaming stick and took out the batteries from the remote. Waited 3 minutes and plugged it back in and it worked.