Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Chinypitt
Level 7

Remove Pop Up Ads on Roku Tv

How to remove the pop up ads in the top left of my sreen

[post moved to appropriate board]

0 Kudos
20 Replies
DvST8_
Level 8

Re: Remove Pop Up Ads on Roku Tv

https://www.cordcuttersnews.com/roku-adds-interactive-pop-up-ads-to-ota-tv-on-roku-tvs/

If you go into the privacy settings on your Roku TV you can turn these ads off, but it also turns off the more ways to watch feature. To turn this off go to your Settings and select Privacy. There you will find an option to “Use Information From TV Inputs.” Turning that off should disable these pop-up ads.

Roku TV - TCL 65R625
0 Kudos
pamelag
Level 7

Re: Remove Pop Up Ads on Roku Tv

I followed all these steps, and I still am getting ads on my TCL Roku TV. What can I do?

0 Kudos
Anonymous
Not applicable

Re: Remove Pop Up Ads on Roku Tv

Give more details and a picture of what you are seeing would help.

0 Kudos
Thalialanchipa
Level 8

Re: Remove Pop Up Ads on Roku Tv

Same I keep having ads 

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Remove Pop Up Ads on Roku Tv

@Thalialanchipa 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What kind of ads are you seeing? Where are you seeing them? Can you please provide a screenshot of what you are seeing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
JackBay
Level 7

Re: Remove Pop Up Ads on Roku Tv

My problem is trying to turn off the banner at the bottom of my TV using my new Streaming Stick+ on the Spectrum TV app that obscures sports score with a row of squares along the bottom that says, LCD, 1080p, MCI, Dolby,  Triple, Clear Voice HDMI and USB.  It comes and goes.  Thanks.

Jack

0 Kudos
Thalialanchipa
Level 8

Re: Remove Pop Up Ads on Roku Tv

it is a blue ad that says 4K hdr And it won’t let me take a picture why?

0 Kudos
Thalialanchipa
Level 8

Re: Remove Pop Up Ads on Roku Tv

image.jpg

This is the ad that won’t go away when I am trying to watch anything ! How do I get rid of it completely!!

DvST8_
Level 8

Re: Remove Pop Up Ads on Roku Tv

That looks like the store \ demo mode, just turn it off.
https://youtu.be/rTlIjS9Qveo

Roku TV - TCL 65R625