Discussions

[sandra64lynn]

Just a heads up, we will be performing some basic troubleshooting steps to fix the issue and hoping for your cooperation on this one.

Please do this in your end

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System
4. Select Software update.

After the software update, proceed to system restart

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

IT WORKED!!  GIVE IT A TRY!!

[Starla4206]

You are a lifesaver! I am so grateful for this post as I was not able to find anything else on the entire internet about how to fix this issue.

I had already thought to do the software update but I couldn't figure out how to do a system reset (aside from a factory reset) and had only tried powering the TV off and back on with no results.

This was incredibly helpful, so thank you again for posting this!

[sandra64lynn]

So glad you were helped! I patiently waded through a Roku service chat and voila, the answer we’ve all needed! Cheers!

[RB58]

FWIW I've found running a quick internet connection test also seems to fix the problem which is becoming more and more prevalent. I've also discovered by accident that the problem is nowhere near as common for me if I use a wired connection instead of WiFi.

[winston3338]

Hello, I was playing with a new soundbar and I had to do a factory reset and my channel numbers are back. I have a 32 inch Onn/Roku. 

Yep, I just checked again and I have channel numbers (for now) 

[winston3338]

My channel numbers are gone again. I came back from watching YouTube and there gone. 

[winston3338]

Hi sandra64lynn, my numbers came back for about two hours and there gone again, do you have any other news. Thanks