Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
716sean716
Newbie

ROKU PLUS LCD TV 65" screen

I have a 3 month old ROKU PLUS TV LCD 65" model 65R6A5X.

The TV screen is black. 

I have tried all recommended solutions:  unplug and wait, restart button, recharge remote, hit various remote buttons multiple times.

No light indicator on front bottom. No screen activity. No signs of life or the thought of rebooting. I even tried the backlight task.

This is an expensive three month purchase for a rarely used location in the house.

Anymore suggestions or replacement options?

Thanks.

#65R6A5X

 

 

0 Kudos
1 REPLY 1
RokuEuniceL
Community Moderator
Community Moderator

Re: ROKU PLUS LCD TV 65" screen

Hi @716sean716,

Welcome to the Roku Community!

We understand you are having problems with your Roku TV. We'd like to know more about the issue you ran into.

  • Is your TV currently powered on and connected directly to a wall outlet?
  • Is this the first time you have experienced this issue?
  • Have you tried hard resetting the TV by hitting the reset button for at least 10 seconds at the back of the Roku TV?

With detailed information, we will be able to assist you further.

Best regards,

Eunice

Eunice L.
Roku Community Moderator
0 Kudos