New tv for about a month. Worked fine but for the last week I am getting a message “not connected to the internet” every other day. I have to do the network reset to get the tv to work. What is causing this?
Hello Madking1
Thanks for reaching out here in the Community!
Please answer the following questions so we can get a better understanding of what you are seeing -
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to?
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
I would recommend checking out our Support page for troubleshooting issues here: How to connect your Roku device to the internet using Wi-Fi or Ethernet.
Keep us posted with the details.
Regards,
Karla
Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to?
yes it is
Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
can you please explain? My tv connects after I do the network reset in settings
Have you tried moving the device closer to your router to see if you can get connected?
it’s in room next to it. Can’t get any closer. This issue is happening when turning on the tv
Try enabling Fast Start via Roku menu path Settings > System > Power
