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Level 7

New Onn Roku TV loop restart with software update

I just recently bought a new Onn Roku TV yesterday and I can’t even set it up! I get all the way through to entering my WiFi information and then the tv insist on a software update and states it will restart automatically. Once the restart happens the same setup screen happens again. I have tried factory reset, the side button reset on the tv, unplugging, skipping the internet part and doing it last... everything and I am getting frustrated. I currently have a insignia Roku tv I love and have never had problems, but I am almost to the point of returning the tv. I NEED any and all the help I can get! Any suggestions or answers?
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15 Replies
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Level 7

Re: New Onn Roku TV loop restart with software update

I’m having the same issue, somebody plz help
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Level 7

Re: New Onn Roku TV loop restart with software update

same issues also
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Re: New Onn Roku TV loop restart with software update

Mine is doing the same thing. Very frustrating!!!
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Level 7

Re: New Onn Roku TV loop restart with software update

I’m having the same problem. I’m getting very angry.
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Community Manager
Community Manager

Re: New Onn Roku TV loop restart with software update

Hi everyone,

Thanks for the note here. If you haven't already try unplugging your TV from power for a moment, then plugging it back in and going through the setup process once more. If that isn't clearing up the issue, please feel free to contact Onn support directly for more help. You can locate their contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

If you need any further assistance after speaking with Onn, please feel free to send me a private message with your Roku TV's model and serial numbers and I'll follow up to see what else we can do to assist.

Thanks,
Tanner
Tanner D.
Roku Community Manager
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Level 7

Re: New Onn Roku TV loop restart with software update

Same issue and no one at any number I contact is helpful at all.
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Level 7

Re: New Onn Roku TV loop restart with software update

Any help on this topic ?
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Level 7

Re: New Onn Roku TV loop restart with software update

Hi Tanner,

The number provided here - 1-800-966-6546 is simply a Walmart generic number and has noting to do with ONN Roku TV Support. Can you please help ?
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Community Manager
Community Manager

Re: New Onn Roku TV loop restart with software update

Thanks for reaching out. I've updated our resources with additional information. Please feel free to reach out to onn support directly here: http://onntvsupport.com/#product_support-2 or by calling 1-888-412-6886. 

I'll pass your report along to the team as well. 

In the meantime, I would recommend trying to unplug the TV for a few minutes, then plug it back in to power. When you get to the Roku home screen, go to Settings>System>System update>Check now and try to check for any available system update. 

Feel free to send me a private message with more information if you still need additional support after speaking with onn. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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