Forum Discussion

Dva's avatar
Dva
Newbie
2 years ago
Solved

My tv won’t show on my Roku app on my phone

My tv shows that’s it’s linked to my iPhone under devices in my account but it doesn’t show I can connect to the device to use it 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    10 months ago

    Hi bobbyschumacker,

    Welcome to the Roku Community!

    We are glad you shared your concern about the Roku mobile app not detecting your Roku TV. No worries, we are here to assist you with this concern.

    Before we proceed, we would like to know the following details below:

    • What is the version of your Roku mobile app?
    • What is the OS version of your mobile device?
    • Are your mobile device and Roku TV/device connected to the same network?

    In the meantime, we suggest you try the following:

    1. Restart your modem
    2. Restart your mobile device
    3. Uninstall the Roku mobile app
    4. Make sure your Roku mobile app and mobile device are up to date.
    5. System restart the Roku TV/device by going through Settings > System > Power > System restart.

    For more details, please visit our Roku Support article: How to connect your phone to a Roku streaming device with the Roku mobile app.

    We hope you find this information helpful.

    Regards,
    Riamie

12 Replies

  • lastreaction122's avatar
    lastreaction122
    Channel Surfer
    2 years ago

    Firstly, ensure that both your TV and iPhone are connected to the same Wi-Fi network.

    Additionally, check if your Roku device and the Roku app on your phone are updated to the latest versions.

    Restarting both your TV and phone can sometimes resolve connectivity issues. You can reinstall the roku app on you phone and see how it goes!

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        Check your router configuration.  Some routers have an option to NOT allow separate devices attached to the network to interact with each other.

    • Tnwep's avatar
      Tnwep
      Newbie
      10 months ago

      I have updated two tvs. Had to complete reset them up.

      Also reset my phone.

      also deleted app and reinstalled.

       

      trying to manually connect but it prompts with a wrong ip address, I type in correct one and it say not found. 

      no one in my family’s phone apps will connect with a single tv now..

       

      help!

    • bobbyschumacker's avatar
      bobbyschumacker
      Newbie
      10 months ago

      Did not work! My Motorola phone cannot find Roku on TV I have tried all these solutions 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        10 months ago

        Hi bobbyschumacker,

        Welcome to the Roku Community!

        We are glad you shared your concern about the Roku mobile app not detecting your Roku TV. No worries, we are here to assist you with this concern.

        Before we proceed, we would like to know the following details below:

        • What is the version of your Roku mobile app?
        • What is the OS version of your mobile device?
        • Are your mobile device and Roku TV/device connected to the same network?

        In the meantime, we suggest you try the following:

        1. Restart your modem
        2. Restart your mobile device
        3. Uninstall the Roku mobile app
        4. Make sure your Roku mobile app and mobile device are up to date.
        5. System restart the Roku TV/device by going through Settings > System > Power > System restart.

        For more details, please visit our Roku Support article: How to connect your phone to a Roku streaming device with the Roku mobile app.

        We hope you find this information helpful.

        Regards,
        Riamie

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Is the phone connected to the same network (Wi-Fi) as the TV?  Can you enter the IP address of the TV that's displayed on the TV under Settings->System->About in the app on your phone?

    • larcast's avatar
      larcast
      Newbie
      2 years ago

      También tengo el mismo problema, ambos dispositivos están en la misma red, la TV aparece en la aplicación pero no permite conectarla, solo aparece como "disponible para conectar" pero no lo hace, comienza una cuenta regresiva y luego te dice que se logró y que tus opiniones son: manual y que revises las conexiones de tu dispositivo; después de revisar una y mil veces ambas cosas e intentar conectarlo manualmente con la IP no funciona...

      Nada funciona 🙂

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      10 months ago

      Hi Popweed,

      Thanks for your first post to the Roku Community!

      We need additional details to learn more about your issue and see how we can assist you.

      For us to help you better, we will ask a set of questions to isolate the issue:

      • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
      • When did the issue start?
      • What is your Roku device's OS version?
      • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
      • Are you encountering any error codes or messages?
      • What troubleshooting steps have you taken so far to resolve the issue?

      With more detailed information, we'll be able to assist you further.

      All the best,
      Chel