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User8
Level 7

My remote came broken how do I replace it or do I have to return the tv

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Hello I bought a tv for my son on black friday a onn roku tv I set it up a week ago from this post I saw the remote wasn't working I tried everything so I used my other son roku remote same type of onn roku tv and that worked then I noticed the remote was damaged and customer service isnt taking any calls and I dont know what to do. I have the app but when guest want to stay or his phone is dead theres know way to use the tv 

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RokuDanny-R
Roku Employee
Roku Employee

Re: My remote came broken how do I replace it or do I have to return the tv

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@User8 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Tivoburkee
Level 20

Re: My remote came broken how do I replace it or do I have to return the tv

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Roku only supplies the OS for the tv, you have to take it up with tv manufacturer, sorry. 

If I were you I would go to ebay, if you want a true roku remote it doesn't actually have to be Onn brand, it will respond to TCL or Insignia Roku tv remote. Just stay away from Hisense or Sharp Roku TV Remotes. 

I like this universal remote the One-For-All urc-7935 streamer remote, here's photo next to roku tv remote:

P1010420 (800x600).jpg

 

Its 1 device remote that can be programmed for three different devices, Streamers, tv, soundbars. Different parts of the remote are programmed for the particular device. They have codes for Roku tv's, and they are learning remotes too. They usually go for $25 but are cheap on ebay like so:

 

https://www.ebay.com/itm/One-For-All-Universal-Remote-Streaming-Control-3-Device-Stream-Box-Roku-App...

Edmund
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RokuDanny-R
Roku Employee
Roku Employee

Re: My remote came broken how do I replace it or do I have to return the tv

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@User8 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Onn here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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