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[aztyg]

I have Sharp Roku Tv, I never had a problem with it, the remote's been always working fine. but today it just stopped working. I changed the batteries, still doesnt work. I did all the basic troubleshooting on roku's website and still didnt work. and the IR is working, I checked with my phones camera. I dont know nwhat else to try, Hope you guys can help. My TV model is Sharp roku TV: LC-50LBU591U. thanks

[RokuDanny-R · Accepted solution]

@aztyg 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Sharp here: http://www.sharpusa.com/CustomerSupport/ContactUs.aspx or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv

Thanks,
Danny