Forum Discussion

Mallory's avatar
Mallory
Newbie
6 years ago
Solved

My Screen is very dark

Last night my tv was working perfect. We turned it off and went to bed and this morning we turned it on and the screen is working but it is so dark you almost cant see anything. I've went into the se...
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    Mallory 

    Thanks for the post.

    Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

    For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


    Thanks,
    Danny

GeneralMayhem's avatar
GeneralMayhem
Channel Surfer
5 years ago

I realize this is an old post, I am replying in case someone else has this issue.

I had the same thing happen, T.V. was working fine the night before, turn it on in the morning and the home screen is fine, the little preview for "live T.V." is fine but when you switch to full screen mode the picture goes very dark and purplish. I followed advice I found and fixed the issue by pressing the * button in full screen mode and changing the setting from "vivid" to "movie" mode, I don't know if this is a permanent fix but it works for now.

BCapone30's avatar
BCapone30
Newbie
5 years ago

same here my 60 inch tcl roku 4k hd tv ..... same very very dark reddish blotchy picture, but the ONLY picture setting its normal in is the movie setting , i mean i guess that will have to do so i dont spennd 500 on another tv , BUT i would love to know how to fix this and what the exact problem is

  • GeneralMayhem's avatar
    GeneralMayhem
    Channel Surfer
    5 years ago

    Hi, 

    Some people have speculated that it is a hardware issue and most likely thats what it is, my TV was an inexpensive 4k 60" Sanyo from Walmart on Boxing day... $500 cdn. Mine used to be set to "Vivid" mode before this happened to it... some have said it might be related to the backlight for the screen. I don't really know what makes 'em tick inside but just prefer things to work as they should. Seems to be a relatively common issue, leaves me with the feeling these T.V's aren't going to last very long.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      Hi everyone,

      Thanks for the post.

      As previously stated, the issue you are experiencing may be related to a hardware issue. Have you tried contacting your Roku TV manufacturer support yet to inquire further? We would suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

      For a list of Roku TV manufacturer's contact information, visit our Community post here: 

      Contacting Support for Your Roku TV


      Thanks,
      Danny

    • kelskats's avatar
      kelskats
      Channel Surfer
      3 years ago

      Hi

      I dunno ( like everyone else ) what causing the problem, but here's two 'fixes':
      1) Try the asterisk ( star ) on the roku remote then eventually drill down to 'picture' and choose 'movie';
      OR
      2) On the roku remote ~ 'home' x5, 'up' x1, 'rewind' x2, then finally 'f forward' x2.  The pic will freeze for a bit, then the tv will go thru a reset.
      Both / either way worked for me with my sanyo roku 55".
      Cheers & Good luck,
      -kel

  • dhelmick1's avatar
    dhelmick1
    Newbie
    4 years ago

    My screen also turned super dark without anything physical happening to it. Roku tcl only had 18 months and used only 1-2 times a week. That’s pretty bad quality with the screen going out and only being turned on/off less than 150 times. 

    In changing the Picture mode to movie the screen has full color back but I can’t imagine this is a permanent fix. 

    I also watched WorldofTech Youtube video for the remote button reset and this fixed the darkness while keeping the picture mode in Vivid. I hope this is more of a software issue than hardware. 

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi dhelmick1

      Thanks for reaching out.

      Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

      For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV


      All the best,
      Kariza