Discussions

[Wmrca28]

I cannot get my tv to recognize my pin. I went to my Roku account and reset the pin but the tv doesn’t seem to be linked. When I try to link the tv it asks for an activation code. Then I can’t get the code. This is frustrating. 

[renojim]

It's not clear what's going on.  Did you factory reset your TV?  Usually it's the TV that generates the code to enter on the Roku website.  Can you post a picture of what you're seeing?

[RokuDanny-R]

@Wmrca28 

Thanks for the post.

As @renojim mentions, its unclear what you are inquiring about. If you performed a factory reset on your TV and you are unable to retrieve a link code, we would recommend trying to connect your TV to an alternate wireless network, such as a mobile hotspot, to see if you can generate a link code.

With more information, we will be able to assist you further.

Thanks,
Danny