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Tyronehall88
Level 7

My Roku hisense tv is stuck in a loop

My hisense Roku tv is stuck in a loop. It keeps turning on and off with in 2-4 seconds. I don’t have time to reset from the button or nothing seems to work. The reset button tricks are not working. I have tried different power sources also. It will not even stay on for a second. I see the Home Screen, then it’s back off. Just keeps repeating this. 

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4 REPLIES 4\
RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku hisense tv is stuck in a loop

@Tyronehall88 

Thanks for the post.

It's possible that the issue you are experiencing may be hardware related. Have you tried contacting Hisense support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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davelevy
Level 7

Re: My Roku hisense tv is stuck in a loop

Have the same issue. Mine's out of warranty and all I want is to know if there is a way to get it stable to be able to use it as a screen. 

I.e. is there a firware update/upload from USB to diagnose the issue?

Should also note that when I originally spoke with Hisense they claimed that Roku was responsible for the TV "software" including the startup

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RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku hisense tv is stuck in a loop

@davelevy

Thanks for the post.

For more information about how to update your Roku TV, visit our Support page here: How do I update the software on my Roku TV?

As stated previously, if the issue you are experiencing is related to the TV hardware, you will need to contact your Roku TV manufacturer to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.
 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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davelevy
Level 7

Re: My Roku hisense tv is stuck in a loop

Thanks for the link Danny. The issue I have is that the TV software seems to reboot before it fully loads so loading from the menu isn't possible.

I get the splash screen and within a few seconds it reboots. I was looking for a boot loader of some kind and I'm guessing that is not what the link does.

I have already reached out to Hisense and since the TV is a year and half old, it's over the warranty, they essentially washed their hands of the issue and said it's a software issue and to reach out to Roku.

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