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Level 7

Light under tcl logo

Light is not on while tv is not. Wont respond to any clicks of the remote. I tried factory resetting it and it won’t do anything. Cant even get through the setup steps. 

2 Replies
Roku Employee
Roku Employee

Re: Light under tcl logo


Thanks for the post.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Danny R.
Roku Forum Moderator
0 Kudos
Level 7

Re: Light under tcl logo

Update: I switched out the batteries in the remote and we are working now.