Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
stmiller51
Level 7

I am setting up a Roku TV and am having problems authenticating apps (CNN GO and Hulu)

I am setting up a Roku TV and am having problems authenticating apps (CNN GO and Hulu). We have CNN GO and Hulu and HBO Max from a previous streaming device. When starting the apps they start to play and the splash screen then says "A cable provider is necessary to watch live tv. We do have. XFinity so I do not know why we are unable to enter those apps. 

0 Kudos
1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: I am setting up a Roku TV and am having problems authenticating apps (CNN GO and Hulu)

@stmiller51 

Thanks for the post.

Have you tried authenticating those channels using your cable/TV provider credentials? In addition, if you have Xfinity, have you tried accessing those channels through the cable provider channel Xfinity Stream Beta?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos