Forum Discussion

karenyamilet11's avatar
karenyamilet11
Newbie
6 years ago
Solved

How to fix flashing 'Hisense Roku TV' logo

I have a Hisense • Roku Tv we only got it 2 months ago and we finally decided to connect it to the WiFi, itconnected successfully but it said I had to update it so I did and while it was updating out...
  • emmaleahorn's avatar
    emmaleahorn
    4 years ago

    Hi everyone! I had this same problem with my Hisense Roku tv that I’ve had for two years. I ended up replacing the main power board for about $85 off of eBay. It fixed it right away and isn’t complicated to replace! Just look up your tv and part number and you should be good to go (there are lots of YouTube videos you can watch)! It was a lot cheaper than buying a brand new tv!!

d_ulrey's avatar
d_ulrey
Newbie
4 years ago

#Roku You need to provide a "FIX" for this issue. I have two ROKU TVs that are only a few months old. On the same day they both said I needed an update - which they did. Then both went to a black screen and will not work!  I have tried the "reset" button on the TV. I have tried unplugging/plugging. I have tried pressing the home button five times, the up arrow, the rewind twice, the fast forward twice, I have tried turning off the TV which is hard to do when all it is doing is flashing a red light on one TV and a white light on the other TV and holding the start button, etc. Basically, I have attempted every "solution" I have found on the internet which has led me here! I should not have to buy any electronic boards or be at a financial loss because these TVs were screwed by your update! WalMart refuses to assist me in any way with this issue and refers me to the manufacturers however everything I'm seeing online indicates it's a ROKU update issue! PLEASE help! I cannot afford two new TVs!

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

d_ulrey

Thanks for the post.

If you are experiencing an issue in which you are unable to turn on our TV, this would appear to be a hardware issue. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.


Thanks,
Danny

  • BenderBending's avatar
    BenderBending
    Channel Surfer
    4 years ago

    The problem with contacting the TV Manufacturer is that they claim the issue is with the software and send us back to Roku to get the Device updated.

    Then we try to call Roku support and it tells us that there is no phone support available for your issue and you need to use the online support approach. 

    We then try to the online approach and get " Sorry about your experience, contact the HW Manufac..."

    Just a simple Tennis match I guess, and here we are being served back and forth! 

    Doesn't seem like either one of the vendors wants to take ownership and we are left here with a bad taste in our mouths.  

    So we need to figure out how to resolve it without Roku or Hisense help.

    And this can't be contributed to COVID pandemic and lack of workers because I've found people complaining about this condition as far back as 2019!

    I hope you find my feedback helpful!

    Regards, 

     

    • BenderBending's avatar
      BenderBending
      Channel Surfer
      4 years ago

      I have a Hisense 55" Roku TV (55R6040F) that I purchased in Nov of 2020. It uses Roku C205X. Firmware was 10.50. 

      Everything was working fine until this past Saturday 5/7.  This TV is in the basement (we call it Game Room) and we use it for XBOX-X, Nintendo, and regular streaming. 

      It is connected to the internet via WIFI  at a speed of over 600MB-D|41MB-U

      I noticed it was on with the "Hisense Roku TV" Blue background and was going off after few seconds and then back on continuously.

      I have 2 HDMI and 1 Soundbar using Optical cable to the TV. 

      I started my investigation and attempted the following sugestions:

      • Reset the TV via the button on the back 
      • Reset the TV by unplugging, waiting 5 min and then plugging the power cable
      • Reset the TV by unplugging, waiting 5 min, holding down the Power button and plugging the power cable
      • Connecting the TV directly to the outlet
      • Disconnecting all the HDMI cables and Optical cable 
      • Attempting "update.roku" on a usb connected to the back of the TV (that didn't work because it requires additional steps to be takin under System menu)

      The only other options I can think of are replacing the motherboard or the capacitors on the motherboard. 
      I have not exhausted my option yet so those will be the absolute last steps. 

      I have contacted Hisense Support and they referred me to you by proving me the 816 number and that number said Phone support is not available for my issue!

      Looking forward to hearing back from you, 

      Regards, 

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        BenderBending

        Appreciate the details!

        I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

        Your patience and understanding are greatly appreciated.


        All the best,
        Kariza

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      BenderBending

      We do apologize for the inconvenience this has caused you.

      Could you tell us specifically the issue you're experiencing? Please also reply here with the serial number of your Roku TV. It consists of 12 alphanumeric characters and can be located at the back of the device itself. 

      Once we have the information needed, we'll be able to forward it to our support team for further assistance.


      All the best,
      Kariza

      • Rockstarmami's avatar
        Rockstarmami
        Newbie
        3 years ago

        I need to know what type of capacitor I need. Please tell me the part number bc mine are blown. Model 55R7E. Tv capacitor blown!

  • ashmelt27's avatar
    ashmelt27
    Newbie
    3 years ago

    I am having this issue and it seems like Roku is going bankrupt or something and out of nowhere my tv quits working. I have tried every suggestion everyone else has posted. I will not buy another Roku tv. I will tell all my friends and family and anyone who will listen not to buy this junk either. I will not buy something and learn how to be a tv repairman off the internet. I don’t have time. But I will google search daily that Roku is junk. I had a zenith tv growing up that made it 30 years and probably still working somewhere. This Roku tv isn’t even 2 years old yet. It is flashing. Nothing will fix it. I will not use your services again. More than likely this is the reason you are going bankrupt. 

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi ashmelt27

      Thank you for the post!

      If the Hisense Roku TV logo is flashing or constantly cycling on your TV screen, it may indicate an issue with your TV's software or hardware. Here are some troubleshooting steps you can try to fix the issue:

      Restart the TV: Press and hold the Power button on your Hisense Roku TV remote for about 10 seconds until the TV turns off. Release the button and wait for the TV to turn back on.

      Check the connections: Make sure all the cables, including the power cord, HDMI cables, and any other connections are securely plugged in and not loose.

      Update the software: Check if there is a software update available for your Hisense Roku TV. Go to the Home screen and navigate to Settings > System > System update > Check now. If an update is available, follow the prompts to download and install it.

      Reset the TV: If the issue persists, you can try resetting your Hisense Roku TV to its factory settings. Go to Settings > System > Advanced system settings > Factory reset. Follow the prompts to reset your TV. Note that this will erase all your settings and preferences, so you will need to set up your TV again.

      We hope it helps!


      Warm regards,
      Lianna

      • 3rdScRiBe's avatar
        3rdScRiBe
        Newbie
        3 years ago

        GO TO SYSTEM, THEN STORE SETTING, TURN OFF!