Forum Discussion

Boozer's avatar
Boozer
Reel Rookie
3 years ago

How to fix Alexa not controlling my Roku TV

I cannot connect alexa to my tcl roku tv at all. 1st time trying. Looked up solutions.. can't find alexa in the TV menu in settings.. software is up to date. I have a 5115x ..

Tcl model 55fs3700 an older smart TV

Any ideas?

8 Replies

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  • rammjet's avatar
    rammjet
    Reel Rookie
    3 years ago

    There is no Alexa setting in the TV. It is handled by the Alexa app. Both the TV and the Alexa skill need to connect to your Roku account.

    First, make sure your TV is connected to Roku. To be safe, log the TV out and then back in. Some of my problems were a corrupted connection.

    Once the TV is connected to Roku, go to the Alexa app on your phone or tablet. Go to skills and find the Roku skill. Add it. It will ask to connect to your Roku account. Set that up.

    After that, you should be good to go.

    • Boozer's avatar
      Boozer
      Reel Rookie
      3 years ago

      Thank you for the reply!

      I did everything you said but it still won't connect. Roku skill is active. I tried the tcl skill .. that said to go to tv settings and enter the code under alexa but that doesn't exist. Ugg

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      RickinNM

      Thanks for the post.

      Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

      With more detailed information, we will be able to assist you further.


      Thanks,
      Danny

  • Boozer's avatar
    Boozer
    Reel Rookie
    3 years ago

    Not that I'm aware of.. I still can't use alexa to control my roku

    • noderay's avatar
      noderay
      Reel Rookie
      3 years ago

      I thought it was still broken but I just got it working. 

      I fully disabled and enabled the skill. After re-adding and linking the skill it didn't work. I then removed the Roku from my "all devices" in the Alexa app. 

      Then I went to the Roku skill settings then "manage tv and video" to rediscover the device. Now it works.

      I believe it's possible that between my network (Ubiquiti), Alexa and Roku, something got updated for this to all start working again.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Hello gballavullu001 Boozer

        Thanks for the posts regarding the issue you are experiencing with connecting Alexa with your Roku TV. 

        Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? Have you already made sure to link your Roku account to your Amazon account?

        For more information about how to use Amazon Alexa to control your Roku streaming device, we would recommend taking a look at our Support page here: Control your streaming devices with Alexa

        If you are still experiencing an issue, please keep us posted with the information we have requested and we will be able to assist you further.


        Thanks,
        Danny