We recently purchased a TCL C725, 50" Smart TV which is experiencing issues with many reported on this forum. Could someone advise please what the differences are between a TCL Roku TV to a normal TCL TV?
A couple of weeks after purchase, as my husband had been using the headphones I took the headphones out, however, the TV remained in "headphone" mode. When my husband plugged the headphones back in, he heard something "fall" into the back of the TV.
The TCL tech line asked us for a photo, and then they claimed that we had pushed the headphone jack into the TV. We've had it assessed by their nominated repairer who said it looked like the headphone cord was ripped out. (which it wasn't)
"We have in for repair a TCL 50C725 TV with a broken Headphone socket. I have examined the socket and board and confirmed that all six solder pads were soldered correctly but that the copper pads have been ripped off the circuit board.
This confirms that it is not a manufacturing fault and is customer-induced damage that is not covered by TCL Warranty.
Because of the damage to the copper mounting pads, there is nothing left to solder onto and therefore resoldering is impossible."
The TV cost $1200 and repairs will cost around $650.
Could anyone advise if they've had issues with their TCL TV headphone jack, or any issues with the TV getting stuck in "headphone" mode, please?
This was a special wedding anniversary gift and we are very disappointed.