HI @Nanny57,
Greetings from the Roku community!
We regret to hear about this. We're here to assist. We'd like to take a closer look at this issue so we can further assist you. Please provide us with more details.
- When did the issue start?
- Did it experience any physical damage?
- Have you tried power-cycling it by unplugging it from the power outlet and plugging it back in?
- Have you tried restarting the system? Go to Settings > System > Power > System Restart (if you do not see a Power submenu, skip to the next step).
- Can you send us a photo of the issue as a reference?
We'll be waiting for your response.
Kind regards,
Eunice
Eunice L.
Roku Community Moderator
