Discussions

[Pandapooh]

Hisense sent me here after Spectrum sent me to Hisense.

When I try and open the Disney Plus app, it gives me an error code 42. Amazon Prime says I am having connectivity issues. Spectrum sent a technician out to check everything and they can find no fault with the internet. We even did a factory reset, updated all channels. 

I also can’t search on the Roku search page. I type anything in and yet the page remains blank. Wireless shows to be in excellent strength on settings.

Help??

[SchoolMc]

Hello. I was just on this community board looking up information on the 10.5 update before selecting UPDATE NOW.. and found this issue I feel I can provide helpful info for your pleasure. 

Lately,  I changed internet from one service to another and had a disconnecting issue until I reset network settings on tv.. After restarting my Comcast modem while the television was OFF AND UNPLUGGED. 

Try that  !!

Hope it helps. @Pandapooh 

M

[Pandapooh]

Thank you! I will try this!

[Pandapooh]

Didn’t work 😞 

[RokuDanny-R]

@Pandapooh

Thanks for the post.

Can you please clarify the issue you are experiencing? Are you able to stream any content on your Roku TV? If you are unable to use any functionality on your TV, this is mostly an indication that youre TV is not connected to your wireless network, in which we would suggest checking your network connection and seeing if that resolves the issue you are experiencing?

Please keep us posted what you find out.

Thanks,
Danny

[Pandapooh]

@RokuDanny-R , we are able to stream YouTube but even that is very slow to get going and going from video to video. I'm not even able to search for apps as it doesn't pull up anything to be found, it just times out. 

And I have gone through 2 days and a technician to see if it's the network. It's not  

[RokuDanny-R]

@Pandapooh

Thanks for the follow up.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[Pandapooh]

@RokuDanny-R 
Device model 7217X

Device ID HYD8DU230001

Serial YN00UA230001

Software 10.5.0 built 4201-39

Tracker ID 01-473-208

Amazon Prime, Disney, Discovery, Spectrum and even just trying to search for apps won’t work. All channels are updated.

Steps are to just push the danger button and wait for time out messages.

[Pandapooh]

*dang 

[bferrante]

Any luck with this?