Discussions

[adge]

We did a test with the new remote control unit that came with my new Roku TV. It seems to eliminate this problem. Will Roku send me a replacement remote control device? I had to figure this out myself. We tried all suggestions given here, including removing batteries. Still have same problem with the device that came with the older tv.

[RokuCarly]

Thanks for keeping us posted, @adge.

In this case, we will be requesting additional reinforcement from our Support team for further assistance and support. 

Kindly send us a PM here as we will be asking for further personal information from you. To send a PM, select my username > View Profile > on the right side of the page, select send this user a private message.

Looking forward to your response!

Best regards,
Carly

[Ferebee1f]

I had to sign up for a Fandango account and it stopped. Pretty manipulative if you ask me. But this is the world we live in. 

[raeford]

I deleted the app with the star key as Instructed on your website. That worked for about 5 minutes, then while watching another app it came back on the screen as and add asking my to browse or subscribe. Ready to buy a Google stick.

[Ferebee1f]

Try changing your batteries. I have no clue why or how but that worked. I also read somewhere else that a button may be stuck on the remote causing the app to pop up. 

[Sondanaa]

Hi, I just had this problem in 2024. [TLDR, needed to clean the remote] Every time I turned on my Roku TV it would go to Fandango and I could not get out of the page. Even the power button was useless. The buttons seemed to register (the screen would glitch, and I would hear the button press feedback from the speakers) but eventually the TV refused to turn on again after multiple unpluggings. I opened up the remote and realized the batteries had corroded. Opened up the remote more to expose the processing board and saw the battery acid had gotten on the electronics. I washed the board with water and a q tip, let it dry, put it all back together, replaced the batteries, and it worked like a charm.