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adge
Binge Watcher

Re: Fandango screen takes over my Roku TV screen

We did a test with the new remote control unit that came with my new Roku TV. It seems to eliminate this problem. Will Roku send me a replacement remote control device? I had to figure this out myself. We tried all suggestions given here, including removing batteries. Still have same problem with the device that came with the older tv.

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RokuCarly
Community Moderator
Community Moderator

Re: Fandango screen takes over my Roku TV screen

Thanks for keeping us posted, @adge.

In this case, we will be requesting additional reinforcement from our Support team for further assistance and support. 

Kindly send us a PM here as we will be asking for further personal information from you. To send a PM, select my username > View Profile > on the right side of the page, select send this user a private message.

Looking forward to your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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