Discussions

[adge]

I have Roku TV, and the whole screen keeps getting blocked by a Fandango/VUDU ad screen. It locks up everything & I cannot watch anything. I have been able to remove it temporarily with this method : From the home menu, head to Settings > Home Screen. From there you can turn off both the Fandango stores and the News section by toggling them from “Show” to “Hide.”

BUT it still comes back. I don't subscribe to either of these. The above method is from a post on thinkgeek from 2017. I cannot find anything here or anywhere more recent & cannot get to any kind of phone support from Roku the company. The screen just has the little circle spinning forever. Any hints to call a real person? Thanks in advance. This has been going on for months now.

[renojim]

Do you have a Fandango/Vudu button on your remote?

[adge]

yes we do. it does not appear to be pushed in or activated. what can we do please?

[RokuNimfa-C]

@adge

Thank you for bringing this issue to our attention. We apologize for the inconvenience you have experienced with the Fandango/VUDU screen repeatedly appearing on your Roku TV.

Check if the shortcut button on the remote control is stuck. Try removing the batteries from the remote and see if the issue still occurs. Instead of simply hiding the channel, would it be possible for you to try removing it completely, especially since you do not use it?

Keep us posted on how it goes. 


Regards, 
Nimfa

[adge]

We do not have either of these channels. Never subscribed. Unless Roku put them in there for us to subscribe as click-bait? This didn't start until the Fandango/VUDU merger. It's a full-screen ad takeover of the tv! That's why this is so frustrating. We just changed remotes & have one in that room without the VUDU button. .It's an older one, has Netflix, Amazon, 2 other app buttons. I will also check to see if removing is possible, since there was an option to hide but not sure why it is there to begin with. Will monitor & report back. Thanks

[RokuNimfa-C]

@adge

Thank you for following up and providing additional information. It's understandable that you're frustrated with the full-screen ad takeover on your TV. In any case, it's great that you've changed the remote and the new one doesn't have the Fandango/VUDU button. Checking if removing the channel is possible is a good idea as well. 

Please keep us posted on how it goes and if there are any further issues that arise. We're here to help in any way we can.


Regards,
Nimfa

[adge]

this is happening again. The remote does have the button. we have done the battery removal & it did not help. We are NOT subscribed to Vudu/Fandango & do NOT want it. The logo screen takes over the whole home screen interface. This is maddening. Can we get a remote without the vudu button? I am not sure that's the issue but we could try it. What else can YOU do to remove this problem? I just bought a new ROKU tv last week & have not installed it yet. If ROKU cannot solve this problem I will take it back. 

[RokuEuniceL]

Hi @adge,

Thanks for keeping us posted here in the Roku Community!

We understand your frustration. We're here to help. Please remove the Vudu channel so it will no longer show up on your TV screen by navigating to the channel tile on the Roku home screen, pressing the * key on your remote, and choosing Remove channel. After doing so, please restart your Roku device from Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

Let us know how it goes, and we'll be glad to assist you further.

Kind regards,

Eunice

[adge]

Hello,

As I said, we DO NOT subscribe to Fandango/VUDU. It's an ad that takes over the screen & whole interface & we cannot access anything else. We have to turn off the whole thing for an hour or so & hope it does not come back. But it always does. We cannot use the Roku tv at all for hours due to this. Please give me a phone number for tech support. We must fix this asap. None of the chats here are helpful, we need to speak with a live human.

[RokuJechealR]

Hi @adge,

Greetings from the Roku Community!

We appreciate your effort to reach us again and give additional information about your concerns.

Have you tried restarting your Roku device to see if it helps? We recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see the Power submenu, skip to the next step.)

In addition, if you want to speak with one of our live Roku Technical Support you can reach them here.

Please keep us posted on what you find out.

All the best,

Chel