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smc3's avatar
smc3
Newbie
4 years ago

Re: Error 003 - Can't update software

It all started when the Roku TV decided it doesn't want to open a single app. 

I have connected the tv to three different internet sources. One of which the only thing connected was the TV. And every app would crash. 

I went ahead and did a power drain on the TV that did nothing. I did a reset on the TV that did nothing but put me in a software update loop. 

I'm sitting here staring at a screen that says checking for new software updates connected to an excellent internet source but is unable to complete the software update check. And then it boosts me back out tells me to connect to internet and does it all over again.  

I contacted support to see if there's something that they could do to help me they told me to do the power drain or try resetting it when I told them that's something I already did they said that they would email me instructions tomorrow. 

NO HELP WHATSOEVER. WASTE OF TIME AND MONEY.  I wish I came to the site before purchasing the TV to save myself the hassle and money. I'm extremely disappointed. 

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    smc3

    Thanks for the post.

    For clarification, did you already try connecting the Roku TV to an alternate wireless network to see if you can finish updating the device and then connecting it back to your home wireless network to see if you are able to connect?

    Please keep us posted what you find out.


    Thanks,
    Danny

    • Rodlet's avatar
      Rodlet
      Newbie
      3 years ago

      I am having the same thing and I have don't it 3 times with 3 defrent phones and 2 defernt home Wi-Fi and I can not get past the time screen