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NxtGenCowboy
Level 7

Element 65 - Netflix Hard Crashes the TV -

Netflix and Prime video do the same thing.

hardcrash the tv, still not fixed

factory reset does not fix the issue. removing and re-adding the channel does not fix the issue.

model cd03x

software 11 build 4193-d4

id KP-326-982

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3 REPLIES 3

Re: Element 65 - Netflix Hard Crashes the TV -

@RokuDanny-R 

I have the same issue, the tv will randomly freeze. I have tried ALL of the suggested “fixes” multiple times, but it seems to just get worse and happen more frequently. It also doesn’t just happen with Netflix. It has literally happened on live tv, Disney+, prime, etc…

Element model: E4FAB65R

Serial number: X00000K3G2MH

Device ID: S0APC173G2MH

Software version: 11.5.0 • build 4235-D4

tracker ID: MH-463-648

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Re: Element 65 - Netflix Hard Crashes the TV -

@RokuDanny-R  Still waiting for an response…Any suggestions on how to keep Roku from crashing and rebooting?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Element 65 - Netflix Hard Crashes the TV -

@TheWeaverGang

Thanks for the follow up and providing us with your device information.

I have passed along you concerns and details to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator