Forum Discussion

KT13's avatar
KT13
Newbie
3 years ago
Solved

Color issues when trying to watch anything

Washed out colors when trying to watch something from any of my apps (Netflix, hulu, prime, etc.). The color is normal for anything else until I play a show or movie. It is a dark red, green, blackish color. Please help

app feature
app playback
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi RustyPane,

    We're happy to have you here in the Roku Community!

    We understand that you are having display issues with your device. We're happy to help.

    To provide you with an accurate resolution, could you provide us with the details requested by RokuCarly in the above posts?

    Additionally, we recommend performing the below steps to see if you can resolve the issue:

    1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
    2. Check for updates: Go to Settings > System > Software Update > Check Now
    3. Restart your Roku player: Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.

    Please keep us informed.

    All the best,
    Janadee

37 Replies

  • rebel23's avatar
    rebel23
    Newbie
    2 years ago

    Agree, It is ONLY when using an APP to watch shows.. My screan is crisp still screen, when images move the color dims and distorts to almost imposed.. My Roku was an x-mas gift in 2018.. Its not that old.. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        A warm welcome here in the Roku Community, rebel23!

        It is highly appreciated that you've brought this to our attention and we'd be more than happy to look closely at the display issues you've been experiencing with various apps and find you the best resolution possible. 

        Before we proceed, we'd like to gather further information about this. Please provide us with the following details below:

        • When did you initially notice that this was taking place?
        • Which actions have you taken in the process of troubleshooting to try to fix this? 
        • A photo of the difference between your Home screen and when streaming a certain show would be great.

        We'll be anticipating your response as we are more than eager to help you get back on streaming to your convenience and satisfaction. 

        Best regards,
        Carly

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    3 years ago

    Thanks for sharing this concern with us here at the Roku Community, KT13.

    Would you mind specifying which Roku device this is? Also, if a lot of channels are affected by this display issue, kindly perform a power cycle on your device by unplugging the device from the power source for approximately 60 seconds and plugging it back in. If there is still no luck, kindly perform a factory reset on your device by going to Settings > System > Advanced System Settings > Factory Reset. This should fix issues with color distortion and minor display issues. Please be aware that once a factory reset has been performed, you'll need to activate it as though it were a new device.

    We hope this works. Please keep us in the loop.

    Sincerely,
    Janadee

  • quitaapowell01's avatar
    quitaapowell01
    Reel Rookie
    3 months ago

    I found the solution. When you have your streaming app (netflix, hulu, disney plus) open, start playing a movie and click on the little * symbol on your remote and change your picture display. Mines was in “sports” which made everything look pink and greenish when I would try to watch movies. 

  • Kmorrow66's avatar
    Kmorrow66
    Newbie
    28 days ago

    If it’s helpful to anyone still looking for answers, our 55’ TCL just had this exact issue today. It’s also only a couple years old. Still pictures looked perfectly fine, but if you tried to play anything at all from any app or connected device, the color went so dark you couldn’t see anything. Like someone turned the brightness down beyond 0. What little you could see was distorted and glitchy.
    **After resetting the audio/visual settings & checking for updates didn’t work, I tried unplugging it for a couple minutes and plugging it back in and that completely fixed it. I’m happy that it’s fixed, but I feel like this is probably a bad omen and don’t expect it to live much longer.

  • Revol_dimit's avatar
    Revol_dimit
    Newbie
    9 months ago

    Having the same issues. Bought my tv last November (2024). Really frustrating. 

    • Leahbeah8's avatar
      Leahbeah8
      Newbie
      8 months ago

      I am having the exact same issue now! My 55’ TCL Roku tv is only 2 years old. It’s driving me crazy! 

      • Karlz007's avatar
        Karlz007
        Reel Rookie
        6 months ago

        Same issue on my TCL 55S425-CA. Any fixes yet ?? Netflix Roku app has all the colors washed out. Just tried the Netflix app on my Xbox Series X and all is fine and normal there. Happened after updating to 14.5 .

  • jessy9's avatar
    jessy9
    Reel Rookie
    5 months ago

    This just started happening to me as well out of no where everything Netflix Hulu prime I did hard resets and every streaming app is discolored what is the solution here i basicslly need to just buy a new tv is that it 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      5 months ago

      Hi jessy9​

      Thanks for sharing your concern regarding the video quality during streaming. We'd like to take a closer look.

      Share with us the following:

      • Your Roku device model
      • Software version of your Roku device
      • Video of the issue occurring


      Keep us posted.

      Roku Community Team

  • Lancecriminal87's avatar
    Lancecriminal87
    Newbie
    11 days ago

    If anyone is new to experiencing the issue. I was able to resolve the issue by clearing cache and cookies:

    "You can clear the cache on a TCL Roku TV by using the hidden remote code (Home 5x, Up 1x, Rewind 2x, Fast Forward 2x) or by performing a system restart through the Settings menu."