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clayton_leonard
Reel Rookie

Audio sync issues across multiple Roku streaming stick Plus model 3810X

##I am experiencing sink issues after every commercial break across multiple streaming platforms and TV devices. My internet provider is Google fiber and speeds are well above norm. This has been going on for months. Tracker ID number 31-382-56

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makaiguy
Community Streaming Expert

Re: Audio sync issues across multiple Roku streaming stick Plus model 3810X

@clayton_leonard-

One thing that often changes when going in and out of commercials is the refresh rate of the video source, so possibly problems cropping up after commercials may be related to this. 

I don't know if this will help, but it can't hurt to try. Under "Settings > System > Advanced system Settings > Advanced display settings" does your Roku have an "Auto-adjust display refresh rate" item?   If you don't have this setting, the rest of this post doesn't apply to you.

If this is enabled, the Roku circuitry sends the signal output at the refresh rate (frame rate) used by the original source material, commonly 24 fps (frames per second), 25 fps, 30 fps, 50 fps, or 60 fps. Every time the source frame rate changes, the TV must adjust its display to accommodate the new frame rate, which on many sets results in a short blackout or other display disruption that some find objectionable.

This can happen when starting/stopping new programs, and when going in/out of commercial breaks that have a different native frame rate than the programs they are inserted into.

If "Auto-adjust display refresh rate" is set OFF, the Roku converts and sends everything at 60 fps so the TV doesn't have to adjust on the fly and you don't get those frame rate transition disruptions.

The tradeoff here is that movement of things on the screen for non-60 fps sources may not be as smooth with no frame rate adjustment, depending on whether your Roku or your TV does a better job of refresh rate conversion. You have to decide whether this change is worth it to you.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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clayton_leonard
Reel Rookie

Re: Audio sync issues across multiple Roku streaming stick Plus model 3810X

Since this exact same issue is occurring on three other of my devices on three different makes of televisions the issue is within Roku code. This didn't occur until they started testing their audio codecs for an upgrade. They need to back out their code until this is resolved to a previous stable version.

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