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kschwi62
Level 7
‎02-06-2023 05:01 AM

some stations on the iheart radio app won't play

There are quite a few local stations in my area that appear in the iheart radio app and some of them do work.  However, there are a few that always have an error message saying content not available. Anyone else encounter this?

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RokuLianna
Roku Employee
Roku Employee
‎02-06-2023 08:52 AM

Re: some stations on the iheart radio app won't play

Hi @kschwi62

Thank you for the inquiry!

Does the issue only occur on iHeartRadio or across other channels installed on your Roku device?

Have you tried removing the affected channel iHeartRadio and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

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