Channels & viewing

[bfab]

how can i remove the "ad 1 of 3" info box that showed up while streaming a program on amazon prime and stays in the upper right hand corner of the screen for everything, including when i switch to cable?

i am using a TCL Roku TV and have turned the TV off and back on, changed streaming services and switched to hdmi/cable. i have seen various discussions on the community page but have not seen a solution.  is there one?

[renojim · Accepted solution]

Instead of simply turning the TV off and on, perform a "System restart" under Settings->System->Power or unplug the power for several seconds.

[bfab]

Thanks for the help - it worked!