Channels & viewing

[Rick_R]

OK, I have three different Roku devices and the problem occurs on every one of them.

I will do a separate post for each unit. First...

4670X - Roku Ultra

s/n: YJ001P769753

Device ID: KW99A1769753

Software: 12.0.0 build 4148-46

Tracker ID: 53-432-884

[Rick_R]

Next unit

3941X2 - Roku Express 4K+

s/n: X02200DXERG-3

Device ID: S0HAK2DXERG3

Software: 12.5.0 build 4178-E4

Tracker ID: G3-432-894

[Rick_R]

Third device

3920X Roku Premiere

s/n: YH002L343222

Device ID: K451A2343222

Software: 12.0.0 build 4184-91

Tracker ID: 22-432-902

[RokuJanadeeK]

Thank you so much for the follow-up, @Rick_R.

No worries. We have collected the information you have shared and forwarded it to the appropriate Roku team. We'll appreciate your patience and understanding in the meantime as our team investigates this issue further.

If you have other inquiries, please let us know.

Regards,
Janadee

[Rick_R]

OK, I've been patient. I've provided all the data to TWC and Roku about my inability to login to The Weather Channel app. I paid $30 for a year of TWC assuming that the app would just work, like it does with every other vendor. I started my subscription to TWC at the beginning of September and it stopped working at the beginning of October. I've now gone 2 months without the service I paid for.

IT'S TIME FOR ROKU TO REFUND MY MONEY!

[RokuJohnB]

Hi @Rick_R,
Thank you for keeping us posted here in the Roku Community!

To be better assisted with your refund, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.

If you need anything else, please let us know.

All the best,

John

[Rick_R]

Thanks John. 

Refund requested 12/13/2023

[Rick_R]

OK, customer service said no refund.

So, this has been an enormous waste of time and I'm out the $30 I paid to watch The Weather Channel.

This leaves a bad taste in my mouth for both TWC and Roku.

Be warned if you subscribe to The Weather Channel app, only do it on a monthly basis.

Then the most you will lose is $3 not $30.

[EHutchings]

Here is the error I get, I still can’t log in. 

[EHutchings]

It doesn’t give you to option to remove the channel.