Forum Discussion

Delta40k's avatar
Delta40k
Reel Rookie
2 years ago
Solved

Weather channel app not logging in.

I've tried for the past several days to use my paid subscription to the weather channel, but to no avail. Channel loads and then asks for email and password but won't login. I've seen this problem mu...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome, and thank you for posting here in the Roku Community, rgkluver!

    Rest assured that we will find you the best resolution possible.

    We highly recommend trying to log into your subscription account on a website and then rebooting your Roku streaming device. After doing so, try to log into your account directly on the Weather Channel on your Roku streaming device to see if the issue will still appear. 

    Let us know if this resolves your occurring issue. We'll be anticipating your response.

    Kind regards,
    Carly

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Delta40k,

Welcome to the Roku Community!

Could you tell us how long have you been using this channel and when did you start seeing the issue occur? Could you also tell us if you're seeing an error message when you try logging in?

Please tell us more about this and we'll further look into it.

Regards,

Rey

Delta40k's avatar
Delta40k
Reel Rookie
2 years ago

I've had the service for several months. This just started 4 days ago and keeps sending me to the splash screen to start a free trial or login. Being that I can't login with my Roku account username and password, I'm left unable to even use the service I'm paying for 

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    We appreciate your response Delta40k,

    Our billing team would be happy to assist you directly. You can reach them here by phone or live chat and choose the option for "Accounts, Payments, and Subscriptions. 

    They will be in a better position to address your specific situation.

    Thanks,

    Arjiemar