Thx. I sent an email to the Weather Channel streaming support. So far only got a generic response saying they created a case and are looking into it.
I did see on this forum, however, to try removing the Weather Channel from my ROKU channel list, do a system restart, and then add it back. However, even if I "log out" of the Weather Channel, it won't give me an option to remove it. I read that it won't unless I actually unsubscribe completely.
I've paid for an annual subscription, which just started about a week ago. If I unsubscribe, will that create login problems after I've added the channel back? Thx.
Unsubscribing only keeps the subscription from automatically renewing. You will still have access to the subscription through its original expiration date.
Ok. The unsubscribing method, remove Weather Channel, System Restart, and then add Channel back, sadly, did NOT work. It keeps remembering my "continue watching" episode.
So, as an experiment, I started an episode of another on-demand show called Weird Earth. Ran the first episode for awhile, then stopped it. Now it has a Weird Earth "Continue watching" episode icon also. AND....now it does the same crazy thing if I chose EITHER "continue watching" shows, or the original general icons for the series. They all send my display back to Roku Home screen with "Weather Channel" highlighted.
So, it's starting to look like it's not specific to a certain show....just its on-demand functionality.
Same here!! No response from the weather channel customer service.
HeatherFlower71: Thx for the comment. Yeah, I tried asking things on another couple of threads too (like "The Weather Channel (TWC) App Crashing when loading") but kept getting the same advice. Another user (KrisL) on that other thread reported the same problem this week.
So, the steps of (a) canceling the subscription, (b) removing the channel, (c) Power restart (either unplug or do it using the menu), (d) adding channel back, (e) logging back in, and (f) even RE-subscribing again......is useless. Nothing useful from Weather Channel streaming support by email (the only way to have any contact with them as I know of)....just sorry, please be patient, etc. I mean, it's been a week already....
I had about 5 different Roku Support tickets (chats) that didn't do anything. The 6th ticket of today was actually USEFUL....they gave me a full refund!
Sad....we really wanted to watch those shows.
