Hi Duke5263
Thanks for keeping in touch!
Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the CBS channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting CBS Support to report the issue and get help.
Thank you for your understanding.
Warm Regards,
Lianna
Liana,
As a Roku staff member your input to CBS has more gravitas. Can you intervene on our behalf?
This has been going on for far to long.
We are signed in at CBS (on Roku) with our provider, "Xfinity". "An error occurred". We must sign out. Then sign back in. Go to computer to input the CBS code on screen with CBS.com/tv/roku. Then we are automatically directed to the Xfinity sight. We must sign in and wait for an Xfinity code sent to our email. Go back and input the Xfinity code. Then we go back to screen and are able to view CBS. Each new viewing requires this. Please help! Gary.
It is clear they do not have plans to ever fix this.
As I have said here before - they don't "fix" it because it is their intended behavior. They somehow think this protects them from people stealing their service. Note that CBS apps on devices other than Roku behave exactly the same way.
Hi Community users,
Thanks for the posts.
For more information about that channel's authentication process and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
Thanks,
Danny
