Channels & viewing

[lkfitch]

So Paramount Plus tells me to go to settings, then my account, then hit Upgrade.   Only there is no upgrade button.  I've tried from the actual Roku TV, my phone, the computer and the Xbox. When I go to manage subscriptions it only shows the cancel button.   

Anyone know how I can give these people more money?  I mean you would think upgrade buttons wouldn't be so hard to find!

[renojim]

Do you have it on all those devices? If you subscribed through Roku there is no upgrade option, but then again you would only be able to access it through a Roku device.  Cancel your Roku subscription and subscribe directly through Paramount Plus.

[j8spencer]

The problem is that the Subscription through the roku channel stays active for a month, and meanwhile, Paramount says "You subscribed through a device. Go to their settings page to upgrade." Paramount won't allow an upgrade through their website, and apparently Roku has no upgrade option.

[lkfitch]

I ended up canceling through the Roku and waiting for that sub to expire then went straight through paramount.   It was a pain but it worked!

[Elizabeth0618 · Accepted solution]

So looks like I’m two years late…but I found a workaround through my own struggle. Go to the showtime area of paramount+, then click a show that has the lock on it, then Roku prompts you to upgrade your subscription there! 

[lkfitch]

At least I’ll know from now on!