Forum Discussion
I've updated my payment method and the app still wont give me access. I have updated, removed, reinstalled and restarted my device and its still the same message. I chose the paypal method. In my roku account payment history it shows my payment has been taken out march 12 but there is no access to the channel it keeps saying to sign in. Is the app going through maintenance?
- renojim4 years agoCommunity Streaming Expert
Nes, just to be clear, the procedure must be in this order - remove, restart, reinstall.
Removing and immediately reinstalling a channel/app accomplishes nothing.
- Nes4 years agoChannel Surfer
That is the order I did and my payment method is operational with other apps, but this app keeps telling me to subscribe. I'm not sure why this problem is occurring.
- devnullpointer4 years agoStreaming Star
Did you try access your subscriptions from your roku profile online? It might be a mixup on that part as I've seen it in the past. Try cancelling it online then going back to the app and resubscribing?