Channels & viewing

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JMH3
Channel Surfer

Tennis Channel won’t open & unable to uninstall/reinstall

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Tennis channel tries to load, but fails and goes back to home page. Also noted that this coincided with icon graphic change from green to black which might be coincidence. The failure to open issue has persisted for the past 24 hours. I’ve rebooted both Roku box which is Ultra LT model and router and manually updated Roku and Tennis Channel, but TC still won’t open. I also can’t remove the TC from home page even after going to Roku.com and cancelling the TC subscription. The intent was to cancel the subscription followed by uninstalling and reinstalling the channel. After cancelling the subscription, when I press the * key on the Roku remote, there still is no option to remove app.

An additional issue over the most several weeks is Roku continuously requiring me to log into TC.

I have no problems opening and viewing TC app on my tablet. The issue is with the TC channel on my TV using Roku. 

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2 Solutions

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Tennis Channel won’t open & unable to uninstall/reinstall

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Thank you for reporting this issue to the Roku Community!

We understand that you are unable to stream the Tennis channel. We're happy to assist.

Could you give the basic troubleshooting sequence below a try?
  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
If the issue persists, we highly suggest that you contact channel support, as they may know about this issue. Further, they are the best ones who could assist you with their channel functionality on the Roku platform.

Let us know if you have further inquiries.

All the best,
Janadee
Nadee K.
Roku Community Moderator

View solution in original post

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Tennis Channel won’t open & unable to uninstall/reinstall

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Hi Community users!

We understand that the issue is persistent on your device, and we appreciate the steps you have taken to try to fix it.

Since the issue is isolated to this specific channel, we highly suggest contacting the channel provider and inquiring further, as they may know about this issue. You can reach their support here.

Let us know if you need further assistance.

All the best,
Janadee

Nadee K.
Roku Community Moderator

View solution in original post

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19 REPLIES 19
Mitchy1
Newbie

Tennis Channel App Not Working

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The Tennis Channel App does not work.  It cycles back to the Roku homepage.  How can I delete the app and re-install?

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makaiguy
Community Streaming Expert

Re: Tennis Channel won’t open & unable to uninstall/reinstall

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@JMH3-

When you cancel future payments for a channel subscribed to through Roku, the subscription remains in force until your pre-paid subscription period expires.  The way Roku is set up now, there is no way via the Roku user interface to remove the channel while the subscription is still active. 

Try using the official Roku remote app on an Android/iOS phone/tablet connected to one of the Rokus on your account. At the bottom of the first screen, click Search and do a search for the installed channel name. On the resulting screen you should get options to Launch the channel on your Roku, or Remove the channel. I've never tried to remove a subscribed-thru-Roku channel (I haven't had one for years) but some have reported this worked for them even while the subscription is still active.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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makaiguy
Community Streaming Expert

Re: Tennis Channel App Not Working

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@Mitchy1-

See: https://community.roku.com/t5/Channels-viewing/Tennis-Channel-won-t-open-amp-unable-to-uninstall-rei...

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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JMH3
Channel Surfer

Re: Tennis Channel won’t open & unable to uninstall/reinstall

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I’ve installed official Roku app on my tablet which allowed me to remove Tennis Channel app which is version 1.0 build 29. I next went to the Roku channel store and identified version as 9.0. I added it to my Roku Ultra LT model 4662X. However, this newly reinstalled app does not open. Also clicking on the icon displays that it is version 1.0 build 29. Any ideas? It appears that the current 9.0 version which is dated May 14, 2024 won’t install. May 14th is about the date this Roku app stopped opening.

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renojim
Community Streaming Expert

Re: Tennis Channel won’t open & unable to uninstall/reinstall

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There's something messed up with the app.  I see Tennis Channel+ with a black icon if I search the Channel Store online, but "Tennis Channel" with a green icon if I search on my Roku device.  Either way, "Tennis Channel+" version 1.0 build 29 is installed.  This will take someone from the Tennis Channel or maybe a moderator like @RokuMaryEF to figure out what's going on.

@JMH3, the app opens for me, but I don't have a subscription.  After you removed it, did you restart your Roku device from Settings->System or Settings->System->Power (depending on your Roku model) before you installed it again?  If not, try again.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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JMH3
Channel Surfer

Re: Tennis Channel won’t open & unable to uninstall/reinstall

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After removing the Tennis Channel Roku channel from my Roku Ultra LT, I rebooted the Roku box by unplugging it and waited at least a full minute before powering it back on and reinstalling Tennis Channel from Roku channel menu. Unfortunately, it reinstalled 1.0. Version and not the 9.0 Version displayed on the Roku channel menu. It did not open. I’ve since started a ticket on this issue with Tennis Channel. Obviously time consuming and frustrating. I am able to view TC+ on my iPad, but would prefer to view it on my TV.

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conione91
Newbie

Re: Tennis Channel won’t open & unable to uninstall/reinstall

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This must be a Tennis Channel issue - the icon turned black and I cannot log in on ROKU or my computer.

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Tennis Channel won’t open & unable to uninstall/reinstall

Jump to solution

Thank you for reporting this issue to the Roku Community!

We understand that you are unable to stream the Tennis channel. We're happy to assist.

Could you give the basic troubleshooting sequence below a try?
  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
If the issue persists, we highly suggest that you contact channel support, as they may know about this issue. Further, they are the best ones who could assist you with their channel functionality on the Roku platform.

Let us know if you have further inquiries.

All the best,
Janadee
Nadee K.
Roku Community Moderator
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Re: Tennis Channel won’t open & unable to uninstall/reinstall

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All 5 TVs stopped working - Tennis Channel now goes immediately back to Main Menu - the app starts to load, briefly then main menu - all other apps work great, netflix, disney, hulu,espn - 

Same symptom on the Roku stick, a Roku TV and Roku Soundbar.  And no symptoms on Android, macOS, iOS, Win10/11 - those all work.  Ive done everything short of factory reset a roku device.

BUT I DID SOLVE THIS - by purchasing a Fire TV Max stick and installing on all the affected TVs - they each have at least one HDMI port available - i now have Tennis channel back on the TVS by switching to the Fire Stick TV input --- its a quick fix, once you do one, you can clone the rest.

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