Channels & viewing

[mads]

I've been streaming programs from The Rokuchannel.com on my laptop (Apple) for months with no problem.

In the last few days all I get is a "Something Went Wrong. Sorry this page can't be viewed. Check your browser settings and try again." message for anything on any channel I try to open and stream. https://therokuchannel.roku.com/500

I've tried using both Firefox and Safari as a browser, same issue.

Anyone have any suggestions?

Thanks!

[HDMIGuy]

@mads Are you using the link you provided in your message?  If I click on that link I get an error message.  If I remove the /500 from the end it opens correctly.  Is it possible you have somehow stored that link in your browser?

[mads]

I don't think so. I've cleared the history in the browser and it still comes up the same. Is there somewhere else I would look to see if it's stored that way?

When you say "If I remove the /500 from the end it opens correctly." do you mean that you go to the main Roku Channel page or that the program opens and is able to stream?

Thanks!

[makaiguy]

Yes, @HDMIGuy means if you go to https://therokuchannel.roku.com the channel SHOULD open and work properly.

https://therokuchannel.roku.com/500 is the address of the error display page.

[mads]

When I remove the error code /500 and refresh, I get to the main Roku Channel page, but then when I go to a specific program and try to open I get the same "Something Went Wrong....." message and end up on the same https://therokuchannel.roku.com/500 page again.

I've tried clearing my history, signing out, signing back in and always the same result.

Thanks to both of you for your suggestions!

[makaiguy]

These forums are getting many complaints about problems that affect some but far from all users playing content on The Roku Channel app on Roku devices.

There have been a few complaints like yours involving The Roku Channel on other platforms also.

So far, none of the standard quick fixes on the users' end have solved anything.

It's not inconceivable that both sets of problems share common or at least related back end causes that Roku has yet to figure out or fix.

[mads]

Thanks for that info. Things had been working just fine and I'm not aware of anything that changed on my end.

I don't have any problem streaming shows on The Roku Channel directly from my Roku device to my TV at least. It's just an issue on my MacBook.

I guess I may have to try to contact Roku support directly, if that's even possible.

[mads]

It was my VPN!! I turned it off and now things are working perfectly. I does seem odd since I usually have the VPN on and it hasn't been an issue.

Again thanks to those who offered suggestions!