Channels & viewing

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Re: Someone else's Crave Profiles- Accounts on my Roku Crave App

If you are seeing someone else's Crave profiles or accounts on your Roku Crave app, it is likely a result of a mix-up or a technical issue. Here are a few steps you can take to address the situation:

  1. Sign out and sign back in: First, try signing out of the Crave app on your Roku device and then sign back in using your own Crave account credentials. This may help refresh the app and resolve any syncing issues.

  2. Check Roku account settings: Ensure that your Roku device is logged into your own Roku account. Go to the Roku settings on your device and verify that you are signed in with your own credentials. If someone else's Roku account is logged in, it could be causing the profiles/accounts mix-up.

  3. Update the Crave app: Make sure that your Roku Crave app is up to date. Outdated versions of the app may experience syncing issues or display incorrect account information. Check for any available app updates and install them if necessary.

  4. Contact Crave customer support: If the issue persists, reach out to Crave customer support directly. Provide them with the details of the problem, including the fact that you are seeing someone else's profiles/accounts on your Roku Crave app. They should be able to assist you in resolving the issue or provide further guidance.

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