Channels & viewing

[Why-PuckYou]

Sling no longer works on my Roku Ultra but works on 3 other platforms - iPhone, Xbox, and desktop/laptop computers. I’ve uninstalled the app and not only restarted it, I actually did a factory reset 3 TIMES!! And reinstalling didn’t get it working again and, yes, I’ve also tried the “Check for updates” option too. Specifically, I checked for Sling AND Roku updates.

Sling works on my other devices, therefore, this is both a Sling AND Roku problem. If I can’t get it working I may just replace my Roku with something else. I don’t know what yet but this is forcing me to look elsewhere.

[RokuCarly]

We're grateful to have you here in the Roku Community, @Why-PuckYou!

We'd be happy to be of assistance here and help you determine the cause to get you back on streaming.

Before proceeding, we'd like to assess your concern better and it would be great if you could provide us with additional information such as follows:

• Is this the only app you are having this issue with?
• Are there any error messages prompted?
• Did your Roku Ultra receive any software update prior to this happening that might have triggered this issue?
• Do you have other Roku devices? If so, can you access this app on them?

We'll be looking forward to your response.

Warm regards,
Carly

[Why-PuckYou]

• Yes, this is the only app that crashes on my Roku Ultra.
• No error messages ever appear, the Sling logo screen changes to a waiting spinner for several minutes.  Eventually, the app spinner goes away and takes me back to the Roku home page.
• I don't pay attention to what version of the Roku OS is installed.  But I can tell you that I did check for Roku updates after every time I did a factory reset of the Roku.  I even pushed the Reset button on the bottom of the Roku for one of my factory resets.  And I also checked the Sling app for any updates after re-installing, after doing a factory reset of the Roku.  But, no, I don't know if this problem started immediately after an update.
• I have no other Roku devices to test this on.

[RokuCarly]

Thanks for the added information, @Why-PuckYou.

In this case, I'll coordinate this with the team to determine the cause and find you the best resolution possible so you can access the Sling app on your Roku. 

With this being said, kindly provide me with the following details for the investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version. 

I'll be looking forward to your update.

Regards,
Carly