Channels & viewing

[georgeg3]

Mine ran almost four hours yesterday, which is a record.  When it failed it completely bumped me out of the app.  No message, no warning, just silence.

[RokuDanny-R]

Hi everyone,

If you are experiencing channel playback stopping after various amounts of time when using the SiriusXM channel, can you please provide us with the following information:

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to investigate the issue further with the channel provider.

Thanks,
Danny

[georgeg3]

Danny:

Since SiriusXM failed Sunday I don't have the Tracker ID info.

Model:  4660X - Roku Ultra

SN:  VJ00CY029162

Device ID:  CK487C029162

Software Version:  11.0.0 - Build 4193-46

Channel:  SiriusXM Version 3.2-Build 52

[HAL9000_Y2K_VER]

@Caniac315 

Welcome to the Roku SXM Beta testing group.

If SXM fails after close to 20 minutes, a factory reset of your Roku device may change that failure mode to the more predictable unpredictable behavior. 

Behavior on weekends/holidays is sometimes better than the rest of the week.  

[doubleb97]

Does Roku keep track of this forum anymore? It still shuts down after a couple of hours of runtime. Other than that the app runs fine.

[georgeg3]

Happened to me AGAIN yesterday.  Completely boots me out of the app after about 3 hours.

[RokuDanny-R]

@doubleb97 @georgeg3

Thanks for the posts.

Can you please provide us with the following information:

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to investigate the issue further with the channel provider.

Thanks,
Danny