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KC888
Newbie

Seached movie says it is free but isn't.

Searched movie says free and asks me to put in pin to add the channel. I do so and watch the movie. I later get an email I was charged $3.99 per month for the channel and renews automatically.  I contacted Roku support and they canceled it and will give me a one time refund. Not happy with the stated one time refund since it is in the system that was flawed.  All the other times I was prompted there is a subscription fee then asked for my pin. In the future ROKU said strongly advise you to check your subscription on our website, channelstore, for channel app details.  It really should be ROKU's responsibility to make sure systems and channels don't mislead and always give refunds when the customer is not at fault.  I also  checked the search again and the movies still says Free - and Not Free with subscription.

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