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MAW22481's avatar
MAW22481
Newbie
3 years ago
Solved

[SOLVED] TNT app showing error message after Roku update

Roku did a software update and now the tnt app is saying it’s not available in my area……have no idea what’s going on????

  • RokuAustin's avatar
    RokuAustin
    3 years ago

    We apologize for the issue and believe the channel is fully resolved. If you're still experiencing troubles with channel playback on TNT, TBS, PBS, or CNN, please restart your device from the Settings menu by navigating to Home > Settings > System > Power > Restart.

    We're going to go ahead and close this thread now, but if you're still experiencing an issue after performing a restart from the settings menu, go ahead and start up a new thread and let us know what you're seeing.

    Thanks!

19 Replies

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    • help10's avatar
      help10
      Newbie
      3 years ago

      What's happening with TNT?  Very frustrating!!

      • JennyLee123's avatar
        JennyLee123
        Newbie
        3 years ago

        Me too, TNT not available in my area?? It was available yesterday. 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Roku Community users,

    We appreciate you informing us that you've been having this trouble with playing content on the Watch TNT channel after receiving the software update. We would like to know how to identify and resolve any playback issues.

    We recommend starting performing the below steps and see if you can resolve the issue:

    1. Remove the channel from the Roku device
    2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power
    3. Re-add the channel back to the Roku device

    One additional suggestion we would like for you to try by performing a system update. You can check for a manual system update by navigating to Home > Settings > System > System update > Check now. and see if you notice any difference.

    For more troubleshooting steps with any channel playback issue, follow our Support link: How to resolve a channel playback issue | Official Roku Support

    Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.


    Best regards,
    Mary

    • JDDjr's avatar
      JDDjr
      Newbie
      3 years ago

      Having same issue did what was recommend and still not working 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi JDDjr,

        Welcome to the Roku Community!

        We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

        • When did this issue first start occurring?
        • Does the issue only occur on a specific channel or all channels on your Roku device?
        • Do you receive any error codes or messages? If yes, please let us know.
        • What troubleshooting steps have you taken so far to try to resolve the issue?

        We look forward to hearing from you and looking closely into this issue. Thank you!


        Best regards,
        Mary

  • Dolfanax13's avatar
    Dolfanax13
    Newbie
    3 years ago

    TNT and TBS both not working. I have also followed all suggested steps. I am having the same issues, App not available in your area or location. All other apps are working fine. Basketball game is on tomorrow. Please get this fixed. ASAP.

    • When did this issue first start occurring? Yesterday  Thursday 5-25 (as far as I know)
    • Does the issue only occur on a specific channel or all channels on your Roku device? TNT and TBS
    • Do you receive any error codes or messages? If yes, please let us know. Its says "TNT App not available in your area or location." 
    • What troubleshooting steps have you taken so far to try to resolve the issue? I have deleted app and reinstalled it. I have checked for updates. I have unplugged Roku for 5 minutes and for 30 minutes. It is happening on several versions of Rokus.
    • Branthouston's avatar
      Branthouston
      Newbie
      3 years ago

       Comcast Xfinity customer service said TNT intentionally made this change to limit streaming access 

      I noticed it is now not available through many other services although available through Sling

      So it appears to be a TNT issue

      was Roku informed of the coding change?

       

      • jeffielover's avatar
        jeffielover
        Reel Rookie
        3 years ago

        TNT isn't the issue.  I had the app on my phone it worked just fine I tried casting to my ROKU TV and I still received the not available in my area message.  So not a TNT issue it's the update they did that change a mapping issue or coding with that app.