Forum Discussion

MAW22481's avatar
MAW22481
Newbie
3 years ago
Solved

[SOLVED] TNT app showing error message after Roku update

Roku did a software update and now the tnt app is saying it’s not available in my area……have no idea what’s going on????
  • RokuAustin's avatar
    RokuAustin
    3 years ago

    We apologize for the issue and believe the channel is fully resolved. If you're still experiencing troubles with channel playback on TNT, TBS, PBS, or CNN, please restart your device from the Settings menu by navigating to Home > Settings > System > Power > Restart.

    We're going to go ahead and close this thread now, but if you're still experiencing an issue after performing a restart from the settings menu, go ahead and start up a new thread and let us know what you're seeing.

    Thanks!

JDDjr's avatar
JDDjr
Newbie
3 years ago

Having same issue did what was recommend and still not working 

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi JDDjr,

Welcome to the Roku Community!

We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

  • When did this issue first start occurring?
  • Does the issue only occur on a specific channel or all channels on your Roku device?
  • Do you receive any error codes or messages? If yes, please let us know.
  • What troubleshooting steps have you taken so far to try to resolve the issue?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

  • JayMastr's avatar
    JayMastr
    Newbie
    3 years ago

    It started yesterday which was 5/25/23 and it seems to only be TNT and TBS both owned by the same company. Other apps like ABC, ESPN, USA all work fine as well as the main apps like disney, paramount, hbo all work fine.

    System is up to date, and so are both TNT and TBS apps. I am unable to even bring the app up to log out of the service provider and log back in. Just an instant error that says the app isn't available in your area and your only option is to hit the home screen button on the roku remote.

    • JDDjr's avatar
      JDDjr
      Newbie
      3 years ago

      same deal here