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richard15088
Reel Rookie

Roku app data being restored on App reinstall

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I have two Roku Express 4k 3940EU using the same Roku account and runnning BBC iplayer and Sounds.

I have problems with BBC Iplayer and found a website which recommended to reinstall the app. So I removed BBC iplayer and sounds from both boxes, rebooted both and reinstalled.

For some reason this does not remove the app config data - accounts are still signed on and app config data eg BBC Region which is box specific are still retained.

Does anyone know a way to reset the BBC iplayer app to defaults settings ?

 

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makaiguy
Community Streaming Expert

Re: Unable to reset BBC IPLAYER app

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@richard15088-

I'm in the US, so have no experience with UK streaming services, but ..

I suspect what you need to do is go into the app and find a way to sign/log out.  Then sign/log back in to re-establish your account.   If the channels are really tied together you may be able to do this on just one instead of all of them.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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6 REPLIES 6
renojim
Community Streaming Expert

Re: Unable to reset BBC IPLAYER app

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I don't know if there are multiple BBC channels/apps, but if there are you probably have to remove all of them, reboot, and add them back to clear the saved data.  You can also try the "clear the cache" routine - Press Home 5 times, Up once, Rewind twice, and Fast Forward twice.  If you do it properly your Roku device will restart on its own after several seconds.

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richard15088
Reel Rookie

Roku app data being restored on App reinstall

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Yes, BBC Iplayer and BBC Sounds definitely share data - eg when you sign onto BBC Iplayer  the account appears in the BBC Sounds app too - which is why I did remove both apps and reinstalled it as renojim suggested.

The clear cache makes no difference either - as parameters are still retained.

I have tried the reinstall procedure on another stand alone app (My5).

On first accessing the app after removal, turn off for 5 mins, reinstall I got the signon screen but shortly afterwards the app was signed on automatically with the account restored. 

It seems something is restoring the settings for the app shortly after install - I presume the Roku operating system.  I am running 11.5.0 build 4312-CR on Roku Express 4K 3940EU. I have two of these devices running on the same Roku account.

If Roku now restores data on reinstall - how can you clear the data for an app ?

 

 

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richard15088
Reel Rookie

Roku app data being restored on App reinstall

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RokuKarla
Retired Moderator

Re: Unable to reset BBC IPLAYER app

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Hello @richard15088

Thanks for reaching out here in the Community!

Channels on Roku are developed and maintained by the channel developer themselves. We suggest reaching out to BBC Iplayer support team to see if they have any additional settings or options within their device that may allow the functionality you are looking for.


Regards,
Karla

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makaiguy
Community Streaming Expert

Re: Unable to reset BBC IPLAYER app

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@richard15088-

I'm in the US, so have no experience with UK streaming services, but ..

I suspect what you need to do is go into the app and find a way to sign/log out.  Then sign/log back in to re-establish your account.   If the channels are really tied together you may be able to do this on just one instead of all of them.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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richard15088
Reel Rookie

Re: Unable to reset BBC IPLAYER app

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I looked at the Dns requests when going into settings. It shows network traffic for what I thought was box specific setting - so it appears that the app is not using Roku locally stored data so nothing to reset ! I guess this is how 2 apps share data - as I had always thought apps were sandboxed on Roku.

So that clarified that the suggested fix to the problem I was having does not work. Looked at other things and I have now find a solution to the original problem. 

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