Forum Discussion

Jlbishop82's avatar
3 years ago

Rediscover television issues

Just purchased rediscover TV as I noticed it plays the classic Christmas specials .. its pure **bleep** it kicks you out half way through a show takes forever to load .. any way to fix this or had any one else had this issue .. little ticked considering I paid for the channel and it doesn't work and is just **bleep** 

12 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert

    Jlbishop82 

    I am unfamiliar with the ReDiscover channel/app, but the support email for this channel is support@rediscovertelevision.com

    Best course is to contact them and describe your issue.  Website -->http://rediscovertv.com/

    ----

    Generally, if issues are only confined to one channel/app, usually indicates there is a problem with the channel/app.  You can try the Remove, Restart, Reinstall channel/app (in that order) and see if it helps.  Remove channel, Restart the Roku device with a System Restart, and then Reinstall the channel.

    Otherwise, it is probably an issue that needs to be addressed by the channel developer (ReDiscover).

    • Brjones172's avatar
      Brjones172
      Newbie

      I downloaded the same app because I wanted to watch the old cartoons none of them will play for me either. It displays an error message every time I try to play and then the app freezes. But any other movies on the app plays. Very frustrating indeed

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator

        Thanks for letting us know about this issue. Brjones172.

        Kindly try to perform the correct sequence to reboot this channel by removing the channel, restarting the device, and adding the channel. You can also try to check for the channel's update by clicking the star button on your remote. If this doesn't help, we recommend you reach out to the channel provider for additional resolution, as this issue may be currently known on their end.

        We hope this helps.

        Regards,
        Janadee

  • I cannot watch it on a PC either. I love the idea but really considering cancelling this.

  • I am having the exact same issue!  I just purchased the channel to watch Frosty for free and it just keeps blinking off! 

    • RokuERey's avatar
      RokuERey
      Retired Moderator

      Hi Brisgma,

      Thanks for joining us here in the Roku Community!

      We'd like to help you out with this playback issue. Could you tell us when did you start seeing this? Have you tried any troubleshooting, and what didn't work?

      We'll be able to zoom in once we have a better grasp of the situation.

      Thanks,

      Rey

      • JakeZ's avatar
        JakeZ
        Reel Rookie

        Exact same issue... my Roku TV says a particular "free" Christmas show is on Rediscover.  So, I click on the show, Roku loads the Rediscover channel and asked if I want to login with my Roku account's username and password.  I do and it says incorrect username or PW.  I know my Roku username and password have been correctly entered; I'm logged into my Roku account right now.

        If I create a username and PW on Rediscover then login; it says I need to but the Premium???  Majorly messed up!!!  So, I removed my name and PW from Rediscover and deleted the channel until they fix this...