Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
cmh3
Reel Rookie

ROKU Express 4k+ and Prime Video

Jump to solution

I just upgraded to the Express 4k+ the other day due to the overheating problem that cannot be resolved on the prior stick plus.  Everything seems to work fine after install.  However, when I go to Prime Video, it comes up fine as usual, but when the list of movies comes up and I scroll too the next movie, Every time the screen goes blank for about 5 or more seconds and then comes back on.  Almost like it is refreshing EACH time I move to the next movie cover.  This takes forever to scroll movies to find one to watch and I never had this problem.  YouTube works just fine when going to the next clip.  Anyone seen this problem and/or have a resolution ?  Thanks folks !! 

Labels (1)
0 Kudos
2 Solutions

Accepted Solutions
renojim
Community Streaming Expert

Re: ROKU Express 4k+ and Prime Video

Jump to solution

It may be the auto-adjust display refresh rate setting:

How to change the display refresh rate to match the native format of each movie, video or TV show | ...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos
cmh3
Reel Rookie

Re: ROKU Express 4k+ and Prime Video

Jump to solution

Thank you to the person that responded to my issue...It seems to be working with that change of disabling the display refresh rate.  Let's just hope it holds...LOL.  Thank you VERY much !!

View solution in original post

0 Kudos
2 REPLIES 2
renojim
Community Streaming Expert

Re: ROKU Express 4k+ and Prime Video

Jump to solution

It may be the auto-adjust display refresh rate setting:

How to change the display refresh rate to match the native format of each movie, video or TV show | ...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
cmh3
Reel Rookie

Re: ROKU Express 4k+ and Prime Video

Jump to solution

Thank you to the person that responded to my issue...It seems to be working with that change of disabling the display refresh rate.  Let's just hope it holds...LOL.  Thank you VERY much !!

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.