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Hal1226
Reel Rookie

Problem with viewing Acorn

I have been watching  the Acorn app  on my smart tv for a number of years.  I paid Acorn directly every year. I got confused recently and in trying to renew Acorn on Nov. 23  apparently I did it via the Roku website which had nothing  at all to do with my previous subscription. So when I click on the Acorn icon on my smart tv now, I get a message saying to use the credentials I use for Roku. I don't understand what this means. All I want to do is watch Acorn. Can anyone suggest a way to handle this? Apparently, Roku doesn't talk to customers. It just wants to collect fees and not provide service. Very disappointing.

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renojim
Community Streaming Expert

Re: Problem with viewing Acorn

Is your smart TV a Roku TV?  Can you log into the Acorn TV site using the email address associated with your Roku account?  Try the "Forgot password" option.

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