Solving playback issues

[Hopper]

I’ve been having the same issues forever. I am using a Roku soundbar. Only Netflix freezes (but on rare occasion prime video as well)  it freezes so bad I have to manually remove power. For YEARS you’ve given the same canned reply and not once helped anyone fix this issue with YOUR product.

I've removed the app, cleared the cache, restarted and reinstalled to no avail. It is time to file with the FCC for a faulty device with refusal of support. 

I will be replacing my surround sound and throwing the Roku in the garbage. Complaints will be filed with the BBB and FCC. Time to move to fire stick people! $&@% this scam of a company.

[jblanch2]

Roku is so terrible - and the same unserious replies to everyone experiencing problems with no actual updates on the supposed "investigation" is incredibly insulting to your customers. Stunning levels of dishonesty.

It's also hilarious that I keep seeing ads for "Introducing Roku Pro Series TVs" - you seriously think I am going to buy more **bleep** products from your **bleep** company? Get bent.

[BreeMarie22]

@RokuEuniceL 

onn. model 100021258

X00100RXYJCY

S04DL06XYJCY

13.0.0 • build 24062-CE

Netflix Version 5.1 • build 130088002

Tracker ID: CY-246-405

Have deleted and reinstalled Netflix, and done a system restart on Roku device.

[Coneyparleg]

Netflix on my R635 now no longer displays HDR or Dolbyvision. What gives? Any fixes?

[BartlettMagic]

Same issue here in June of 2024.  Problem will persist for weeks and then go away for days before returning intermittently.  No other apps behave this way, no other smart TV brands in our home do this.

I'll get about ten minutes into whatever I'm watching, the stream will freeze for a second, and the TV reverts back to home screen.

I have tried all suggested fixes, including app removal, clear cache, reset, even factory reset.  All suggestions from Roku so far have not worked.